Graduate with 2.1

Training on Customer Satisfaction

Training on Calendar management, scheduling, email management, Travel planning, Executive Assistant etiquette etc

Provide comprehensive business and customer support, handling 30+ daily inquiries and managing executive schedules. Perform administrative tasks Read more such as email correspondence, travel planning, document management, and data entry. Assist with personal tasks for executives, including coordinating appointments and managing personal correspondence. Conduct research on various topics and present findings in clear, concise reports. Support event coordination, including scheduling, logistics management, and attendee communication for both virtual and in-person events.

Facilitated over 20 negotiation meetings focused on improving employee benefits. Managed schedules, travel arrangements, and documentation for the Read more executive team. Achieved a 95% satisfaction rate among participants through effective problem resolution

Supervised accounts receivable processes of a portfolio of over 300 accounts in the oil and gas sector, ensuring timely invoicing, collections, and Read more financial reporting to support cash flow and optimize revenue. Resolved customer complaints and ensured professional call handling as an Accounts Receivable Analyst using SAP, achieving a 90% first-call resolution rate—significantly exceeding the team average of 75%, as reflected in quarterly performance reports Collaborated with the sales team to develop effective sales strategies, resulting in a 20% increase in sales revenue, contributing to the company's overall revenue growth from $162,304 in 2021 to $247,933 in 2022, representing a remarkable 53% increase despite the COVID crisis Managed over 30 customer service personnel onsite and virtually, providing guidance and support to ensure high-quality service delivery

Completed an internship in the customer service unit, gaining hands-on experience in client support and problem resolution Provided administrative Read more support for a busy banking branch, managing the filing system and ensuring efficient document organization. Handled and resolved stakeholder inquiries promptly and professionally, contributing to smooth operational flow. Assisted the team in developing effective customer engagement strategies, resulting in a 15% increase in customer satisfaction, as measured by a survey improvement from 70% to 85% over six month