FAQs
Welcome to Our FAQ Section!
We’ve compiled answers to the most common questions to help you navigate our platform with ease. Whether you’re a vendor, freelancer, or a user looking for services, this section aims to provide clear and concise information to address your queries. If you don’t find what you’re looking for here, feel free to reach out to our support team for further assistance.
Freelancers
Find gigs, Get hired and earn
Employers
Find talents for your projects
Admin
Ensures everything runs smoothly
1. How do I sign up on GigFC?
To sign up on GigFC, click the "Sign Up" button at the top of the homepage. You can choose to register as a freelancer, employer, or both. Fill in the required details, verify your email, and you’re ready to start using the platform.
2. How does payment work on GigFC?
When an employer hires a freelancer, the agreed project amount is deposited into the employer's GigFC wallet. The funds remain locked until the employer marks the project as completed, at which point the payment is released to the freelancer. This ensures secure and timely payments for all parties.
3. Can I list my services as a freelancer?
Yes, freelancers can list their services directly on GigFC. This feature allows you to showcase your skills, set your rates, and attract clients who are looking for the exact services you offer.
4. How do I post a project as an employer?
To post a project, sign in to your employer account, click on "Post a Project," and fill in the details, including the project description, budget, and deadlines. Once posted, freelancers can apply, and you can review proposals to select the best fit for your needs.
5. What if there’s a dispute between a freelancer and an employer?
GigFC offers a dispute resolution service to handle conflicts between freelancers and employers. If an issue arises, both parties can submit their concerns through the platform, and our team will work to mediate and find a fair resolution.
6. What fees does GigFC charge?
GigFC charges a small commission (Max. 20%) on each completed project. The commission rate depends on the pricing plan selected by the freelancer or employer. There are also options for premium services like featured listings and talent matching, which come with additional fees.
7. How do I manage my projects on GigFC?
GigFC provides tools to help you manage your projects efficiently. You can communicate with your clients or freelancers, track milestones, share files, and monitor the overall progress directly through the platform.
8. Can I upgrade my plan?
Yes, both freelancers and employers can upgrade their plans at any time to enjoy additional benefits like lower commission rates, premium features, and enhanced visibility. Simply go to your account settings and choose the plan that best suits your needs.
9. How do reviews and ratings work?
After completing a project, both freelancers and employers can leave reviews and ratings for each other. These reviews help build credibility and assist others in making informed decisions when choosing whom to work with.
10. What support is available if I need help?
GigFC offers dedicated customer support to assist with any questions or issues you may encounter. You can reach out through our support page, and our team will respond promptly to help resolve your concerns.
